lr: Pacifica Group chief operating officer Scott Pallister with David MacFadyen from Highland Appliances
County Durham-based Pacifica Appliance Services, part of Pacifica Group, has snapped up a Scottish Highlands-based business as part of its buy-and-build strategy.
The company has acquired Inverness-based Highland Appliance Services, which has more than 30 years’ home appliances experience.
Located on the Smithton Industrial Estate, the business specializes in the repair of brands including AEG, Bosch, Smeg and Domestic and General and covers the whole of the Highlands, Strathspey and Moray.
The business employs four field engineers and two office-based staff.
Pacifica Group undertakes more than 350,000 repairs every year and employs in excess of 240 engineers.
Pacifica partners with manufacturer brands such as Sony, Hisense and Hoover Candy along with major retailers such as Argos, Shop Direct and Buy It Direct.
Highland Appliance Services is the latest business to join Pacifica Appliance Services, following the purchase of Midlands-based DAC and Suffolk-based TK Garnham & Sons.
Kevin Brown, chief executive of Pacifica Group, said: “Highland Appliance Services is a perfect fit with the Pacifica business and ethos as we expand our commercial reach and customer base across the UK.
“It has an impressive reputation, with highly skilled technicians and a committed office-based team. It shares our focus on quality customer service and continual development of expertise in appliance repair. This deal complements and underpins what we offer across a wider geographical area as part of our ambitious plans for growth.”
He added: “We are actively progressing our buy-and-build strategy and are looking to establish relationships with businesses like Highland Appliance Services that would benefit from being part of Pacifica.”
David Macfadyen of Highland Appliance Services said: “We have been trading for more than three decades and have built-up a loyal client base by providing excellent levels of service and care.
“Customers old and new will benefit from the enhanced and strengthened offering created by Highland Appliance Services becoming part of one of the largest and most respected businesses of its kind in the UK.”
Legal advice was provided to Pacifica Appliance Services by James Nightingale from Ward Hadaway. Corporate finance was handled in-house.